Shipping policy

Last Updated: June 2026

At NamiSteelKnives, we are committed to delivering premium handcrafted knives safely and efficiently. Every order goes through a careful preparation process before shipment to ensure the highest quality and customer satisfaction.

Order Preparation & Quality Inspection

Before shipment, every order is carefully:

  • Verified for accuracy

  • Inspected for quality

  • Securely packaged

  • Prepared for international transit

Preparation Time: 1–3 Business Days

During holidays, promotional events, or periods of high demand, preparation may require additional time.

Shipping Transit Time

After your order has been prepared and shipped, estimated transit times are:

Destination Estimated Shipping Time
United States 5–10 Business Days
Canada 6–12 Business Days
United Kingdom 6–12 Business Days
Australia & New Zealand 7–15 Business Days
Europe 7–15 Business Days
Other International Locations 8–18 Business Days

Shipping times are estimates and may vary depending on the destination and local carrier operations.

Estimated Total Delivery Time

The total delivery time consists of:

  • Order Preparation & Quality Inspection: 1–3 Business Days

  • Shipping Transit: 5–10 Business Days (United States)

Most U.S. customers receive their orders within 6–13 business days, although delivery times may vary depending on carrier performance and local conditions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow 24–72 hours for tracking information to become active after the package has been handed to the shipping carrier.

Shipping Costs

Shipping fees are calculated during checkout based on your destination and selected shipping method.

From time to time, NamiSteelKnives may offer free shipping promotions on qualifying orders.

Shipping charges are non-refundable once an order has been dispatched.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other local fees imposed by the destination country.

These charges are determined by local customs authorities and remain the responsibility of the customer.

NamiSteelKnives is unable to control or estimate these fees.

Shipping Delays

While we strive to deliver every order as quickly as possible, delays may occasionally occur due to circumstances beyond our control, including:

  • Customs inspections

  • Severe weather conditions

  • National holidays

  • Transportation disruptions

  • Carrier delays

  • High seasonal shipping volumes

  • Other unforeseen events

Estimated delivery times are provided for reference only and are not guaranteed.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided and the order has already entered processing or shipment, we may be unable to modify the address.

NamiSteelKnives is not responsible for lost packages or additional shipping costs resulting from incorrect customer information.

Lost or Delayed Packages

If your tracking information has not updated for an extended period or you believe your package is lost, please contact our support team.

We will gladly assist by opening an investigation with the shipping carrier and working toward an appropriate resolution.

Replacement or refund requests for lost shipments will be evaluated after the carrier completes its investigation.

Delivered but Not Received

If tracking indicates that your package has been delivered but you cannot locate it, we recommend:

  • Checking around your delivery location

  • Asking household members or neighbors

  • Contacting your local shipping carrier

Packages confirmed as delivered by the shipping carrier are considered successfully fulfilled. NamiSteelKnives cannot be held responsible for lost or stolen packages after confirmed delivery.

Multiple Shipments

For faster fulfillment and inventory optimization, orders containing multiple products may be shipped separately.

In such cases, customers may receive multiple tracking numbers, and items may arrive on different dates at no additional cost.

Contact Information

If you have any questions regarding shipping or delivery, our customer support team is happy to assist.

NamiSteelKnives

Email: contact@namisteelknives.com

Phone: +1 (505) 523-2750

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

We typically respond to all inquiries within 24 business hours.